Developed Dimension Information Technology Company DDIT

DDIT provides TETRA enabled Software Integrated Communications Control System (ICCS) in use at the heart of emergency service organizations worldwide. It seamlessly merges radio dispatch, telephone call handling, video monitoring and web services, enabling control room operators working in stressful environments to conduct their duties effortlessly. These feature-rich systems provide one touch dialing, instant record/play back, web browser, audio level preferences and dynamic dialing from searchable directories. ICCS offers a fully integrated control room suite, interfacing with Command and Control systems, Resource Location and Mobile Data solutions.

Using industry standard technologies, a resilient and fault tolerant system is delivered with a robust architecture to provide vital fallback connectivity and ensure service continuity in extreme situations, essential in mission-critical environments. Providing a profoundly flexible and scalable communications system that empowers control room operators to manage incidents more effectively and meet Policing Performance Assessment guidelines for call handling.

ICCS is delivering Forces key service improvements and benefits:

Improved communications through efficient call handling and routing.

Enhanced incident response through focused communications.

Scalable and flexible, ensuring your investment is fully future-proofed.

Increased officer safety through monitored channels and panic alarms.

Proven system handling high volume traffic.

Minimum training needed with intuitive Graphical User Interface as well as reduced costs by streamlining desktop equipment and ongoing support burdens.

Better cross-border and external agencies incident support.

Higher quality of management information, audit trails and accountability.

Service continuity assurance even during system failure.

Managing incidents more effectively and meet Policing Performance Assessment guidelines for call handling.

More Efficient Routing
ICCS presents calls directly to the operator’s touch screen, dynamically routing and prioritizing calls. Tight integration with command and control systems accelerates incident logging and dispatch.
Cambridge shire Constabulary operators process calls quickly using the touch screen without having to scroll down pages or use a mouse. Instant access to external numbers allows them to rapidly complete calls. Conference facilities connect expert advisors with on-site officers, providing tactical assistance.

Enhanced Response and Dispatch
Targeted dispatch of resources to incidents is achieved through accelerated communications. An improved public service is delivered by integrating command and control and resource location services.

Saving time
Tight integration with command and control systems improves response by automatically logging incidents, critical in life-saving situations. Aliasing and dynamic updating facilities enable operators to seamlessly communicate voice and text exchanges with officers, using collar numbers, call signs and radio ID’s interchangeably. ICCS facilities allow instant access to force knowledge systems and resources including CCTV, intranet and phone directories.

Reliability and Resilience
High availability and fault tolerance is essential in delivering a mission-critical public service. ICCS is highly scalable and has been designed to support multi-site and virtual control rooms of hundreds of users.
ICCS offers a generic interface to accommodate TETRA digital networks and is backward compatible with analogue systems. Latest technologies are incorporated such as: Voice over IP (VoIP), Computer Telephony Integration (CTI) and network technologies, connecting dispersed control rooms; automatic vehicle location and mobile data solutions.


E-Mail (Employees Only)	[ Home \| Company \| Divisions \| Strategically \| Clients \| Partners \| Products \| Library \| Community \| Site Map \| Contact Us ]	:: العربية ::